Shipping & Processing

At Dione M, sustainability is at the heart of our philosophy. We follow a small-batch, low-carbon production approach, maintaining limited inventory to reduce excess stock and minimize environmental impact. We are a small, intentional brand with real people who carefully and thoughtfully prepare every order, and we always strive to provide excellent service.

Because of this intentional production model, most of our pieces are produced in small quantities and require time to prepare. As your order is being processed, we may provide updates via email, including the estimated time it will ship from our studio.

Orders with available inventory are typically processed and shipped within 3-5 business days. Orders with limited or insufficient inventory are generally processed and shipped within 5-15 business days. During Sales and Holidays, Ready to Ship orders may take up to 7 business days to process.

Domestic USA Shipping

We offer domestic shipping within the United States with a flat rate of $8 via standard ground delivery. Free shipping is available on domestic orders over $100.

Estimated delivery time is 4-10 business days after shipment. Processing time is not included in the shipping timeframe. All timeframes are based on business days. While we do our best to ensure your package arrives on time, we are not responsible for carrier delays. For information regarding returns and exchanges, please review our Refund & Return Policy.

International Shipping

We offer worldwide shipping, and shipping costs are calculated automatically at checkout based on your destination.

International shipping may take longer than expected due to carrier and customs delays. Please allow up to 4 weeks for delivery. If your order has not arrived within this time, please contact our customer care team for assistance.

Duties and Taxes

Duties and import taxes are not included in the checkout total and are determined by the customs authority in the destination country. Charges may vary depending on order value and local tax-free thresholds. Payment of any duties and taxes is the responsibility of the recipient and is typically collected at delivery.

Refused or Unclaimed Packages

If a package is refused or left unclaimed at customs, we can only re-ship or refund your order after the package has been safely returned to us. Couriers may charge return fees, and any refund issued will be deducted by these fees, which may be up to 25% of the total order value.

Customer Support

If you have any questions that are not answered here, please contact us at hello@dionem.com. Our customer care team will be happy to assist you.