Return and Exchange Period

You may request a return or exchange within 14 days from the date you receive your order. For details about delivery times and shipping procedures, please review our Shipping Policy.

Return Authorization

All returns and exchanges must be approved before items are sent back. Unauthorized returns may not be accepted. Please contact us to obtain the correct return address and instructions.

Conditions for Return and Exchange

Items must be unused, unworn, and in original packaging with no signs of wear, damage, or alteration.
Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.
A 10% service and restocking fee will be deducted from each returned or exchanged item.

Inspection and Approval

All returned items will be inspected upon arrival. Refunds or exchanges will only be processed after inspection confirms that the return conditions are met.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos for verification. We will arrange a replacement, exchange, or refund if approved.

Lost Return Packages

We are not responsible for lost or missing return packages. Customers are strongly advised to use a trackable and insured shipping method when returning items.

Refund Method

Approved returns will be refunded as store credit or exchanged for other items on our website. Refunds will be issued after deducting applicable fees.

Refund Processing Time

Returns and exchanges are typically processed within 10 business days after the returned item is received and inspected.

Non-refundable Items

End-of-season sale items, promotional items, friends and family sale items, and final clearance items are non-refundable. These items may only be exchanged or refunded as store credit.
Gift cards are non-refundable once purchased.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been shipped, it cannot be canceled and must follow the return policy.

Fraud and Abuse Protection

We reserve the right to refuse returns or exchanges in cases of suspected abuse, fraud, excessive returns, or violation of this policy.

Contact Information

If you have any questions regarding returns or exchanges, please contact us at:

Email: hello@dionem.com
Customer Service Hours: Monday to Friday, 9 AM to 5 PM ET